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English
Description
The proximity of the East L.A. barrio to Hollywood is as close as a short drive on the 101 freeway, but the cultural divide is enormous. Born to Mexican-born and American-naturalized parents, Alicia Armendariz migrated a few miles west to participate in the free-range birth of the 1970s punk movement. Alicia adopted the punk name Alice Bag, and became lead singer for The Bags, early punk visionaries who starred in Penelope Spheeris' documentary The...
Author
Language
English
Description
Communicating effectively is critical to accomplishing goals in our personal and professional lives. No doubt, you've met people who 'know it all' and some with expertise to share, but never speak up. How many times have you been completely misunderstood by others and/or misunderstood their message? Numerous factors affect our ability to connect with each other. This lesson focuses on those things we can control for more productive communication.
Learn...
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Language
English
Description
Imagine the business impact when leaders and employees achieve their goals. Give your people the tools they need to create realistic, success-driven goals. Increase employee retention and improve morale when people feel productive and successful. Use these success stories to recruit top talent and to fill your succession pool. Provide training to affect change that drives real business results.
This trainer guide provides tips and pointers for facilitating...
Author
Language
English
Description
We all establish goals in our personal and professional lives, but many go unrealized. Use core criteria to guide you in setting realistic goals that succeed. Practice developing and communicating goals with clarity to ensure others understand what is expected of them. Goal success increases self-confidence, improves morale, and empowers you and others to take on additional responsibility.
Learn tools and techniques to help you develop and achieve...
Author
Language
English
Description
Simple to complex customer service responsibilities have shifted to company chat agents. Help your team gain the skills required to be effective in this new paradigm. Teach the core elements of an effective chat communication that quickly and adeptly responds to customer needs. Increase positive customer reviews by building your team's chat proficiency.
This trainer guide provides tips and pointers to deliver an engaging chat agent training session...