The culture map: breaking through the invisible boundaries of global business

Introduction: Navigating cultural differences and the wisdom of Mrs. Chen

Listening to the air: Communicating across cultures

The many faces of polite: Evaluating performance and providing negative feedback

Why versus how: The art of persuasion in a multicultural world

How much respect do you want?: Leadership, hierarchy, and power

Big D or little d: who decides, and how?

The head or the heart: Two types of trust and how they grow

The needle, not the knife: Disagreeing productively

How late is late?: Scheduling and cross-cultural perceptions of time.