The shift: how seeing people as people changes everything

Foreword by The Arbinger Institute

Preface

The shift and why it matters

Missing the gorilla: why we see people as objects

Soft like a brick: the power of seeing people as people

If you can do it here, you can do it anywhere

The paradise delusion: what the shift isn't

The first key: pay attention

How to use the first key: toil with them

The second key: look through their eyes

How to use the second key: the thirty-day rule

The third key: realize I'm the problem

How to use the third key: when you're still a jerk

Staying shifted: why behavioral rules won't help us

What's the right thing to do? Using the shift when things are tough

The poop chapter: astonishing things transformed by the shift

Part of the solution: how the shift solves disagreements

Welcome to the new world

About the author.