The Art and Science of Dealing with Difficult People
(eBook)

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Published
Skyhorse, 2011.
Format
eBook
Status
Available Online

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Language
English
ISBN
9781628731569

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Citations

APA Citation (style guide)

David Brown., & David Brown|AUTHOR. (2011). The Art and Science of Dealing with Difficult People . Skyhorse.

Chicago / Turabian - Author Date Citation (style guide)

David Brown and David Brown|AUTHOR. 2011. The Art and Science of Dealing With Difficult People. Skyhorse.

Chicago / Turabian - Humanities Citation (style guide)

David Brown and David Brown|AUTHOR. The Art and Science of Dealing With Difficult People Skyhorse, 2011.

MLA Citation (style guide)

David Brown, and David Brown|AUTHOR. The Art and Science of Dealing With Difficult People Skyhorse, 2011.

Note! Citation formats are based on standards as of August 2021. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.

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Grouping Information

Grouped Work ID657b99b6-70a9-75d0-c036-bc6b602ddd72
Full titleart and science of dealing with difficult people
Authorbrown david
Grouping Categorybook
Last Update2021-09-16 20:00:51PM
Last Indexed2021-10-15 04:22:18AM

Book Cover Information

Image Sourcehoopla
First LoadedSep 21, 2021
Last UsedSep 21, 2021

Hoopla Extract Information

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    [synopsis] => In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.

Brown's philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown's tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract.

Numerous case studies throughout allow readers to observe the concrete application of Brown's suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.
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