Thanks for the feedback : the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and, frankly, you're not in the mood)
(Book)

Includes bibliographical references (pages 325-335) and index.

Discover how to turn evaluations, advice, criticisms, and coaching into productive listening and learning. Receiving feedback sits at the junction of two conflicting human desires: we do want to learn and grow, and we also want to be accepted just as we are right now. The authors offer a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.