A good apology : four steps to make things right
(Book)
Author
Published
New York : Grand Central Publishing, 2020.
Format
Book
Edition
First edition.
Physical Desc
xvi, 267 pages ; 24 cm
Status
Main Library - Adult
158.2 How
1 available
158.2 How
1 available
Description
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Copies
| Location | Call Number | Note | Status |
|---|---|---|---|
| Main Library - Adult | 158.2 How | Hardcover | On Shelf |
More Details
Published
New York : Grand Central Publishing, 2020.
Edition
First edition.
Language
English
UPC
9781538701317
Notes
Bibliography
Includes bibliographical references (pages 233-252) and index.
Description
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--,Provided by publisher.
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Citations
APA Citation, 7th Edition (style guide)
Howes, M. (2020). A good apology: four steps to make things right (First edition.). Grand Central Publishing.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Howes, Molly. 2020. A Good Apology: Four Steps to Make Things Right. New York: Grand Central Publishing.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Howes, Molly. A Good Apology: Four Steps to Make Things Right New York: Grand Central Publishing, 2020.
MLA Citation, 9th Edition (style guide)Howes, Molly. A Good Apology: Four Steps to Make Things Right First edition., Grand Central Publishing, 2020.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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