A good apology : four steps to make things right
(Book)

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Published
New York : Grand Central Publishing, 2020.
Format
Book
Edition
First edition.
Physical Desc
xvi, 267 pages ; 24 cm
Status
Main Library - Adult
158.2 How
1 available

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LocationCall NumberNoteStatus
Main Library - Adult158.2 HowHardcoverOn Shelf

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Published
New York : Grand Central Publishing, 2020.
Edition
First edition.
Language
English
UPC
9781538701317

Notes

Bibliography
Includes bibliographical references (pages 233-252) and index.
Description
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--,Provided by publisher.

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