"It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies -- excuse-laden, victim blame-y, weaselly statements -- often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they...

"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale...

Cada vez que David se mete en líos siempre tiene una respuesta: "No es culpa mía". Pero en la hora de acostarse pide perdón de su madre querida. When David gets in trouble, he has excuses right up until bedtime, when he realizes he really is sorry.