"It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies -- excuse-laden, victim blame-y, weaselly statements -- often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they...

"Good or bad, the things you do are all a part of being you - of learning how to take your boat on stormy seas and stay afloat. From the creators of All the Ways To Be Smart comes a message of hope- hard days come and go, but love is with us always. A healing and uplifting tribute to learning and growing - to making mistakes and making amends."--Provided by publisher