Catalog Search Results
Author
Physical Desc
xvi, 267 pages ; 24 cm
Language
English
Description
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale...
Looking for an older book we don’t have?
Printed books not owned by Santa Fe Public Library that were released more than 6 months ago can be requested from other Interlibrary Loan libraries to be delivered to your local library for pickup. Limit: 3 per calendar month.
Looking for a newer item we don’t have?
Suggest the library purchase a new book, DVD, audiobook, or music CD through your account. Limit: 30 active requests at a time. Submit Purchase Suggestion