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Understand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide.
Customer relationship management is a valuable tool in an increasingly competitive business world. It allows companies to find out who their customers are and what they want, which enables them to tailor their communication and offers to their clients. No matter what your sector of activity,...
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Ready to take your business to the next level? Find out everything you need to know about effective sales techniques with this practical guide.
It is tempting to think that sales skills are something that you either have or do not have, and it is certainly true that selling does not come naturally to everyone. In reality, by following a small number of golden rules, anyone can win over even the most challenging customers. This concise and straightforward...
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Ready to take your career to the next level? Find out everything you need to know about emotional intelligence with this practical guide.
Emotional intelligence refers to the ability to "identify, access and control one's own emotions and those of others in a group". This is undoubtedly an essential skill for almost any career and luckily, it is also something that everybody can learn. This summary will teach you the methods you need to understand...
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Ready to take your career to the next level? Find out everything you need to know about dealing with debates and verbal confrontations with this practical guide.
Being able to put your point of view across effectively and persuade other people to accept your ideas is a major asset in the workplace, but many people still struggle with it. However, thanks to the simple tips and tricks outlined in this guide, you can respond effectively to arguments...
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Ready to take your career to the next level? Find out everything you need to know about becoming more assertive with this practical guide.
Both at home and at work, we are constantly bombarded with demands and requests, and it can be difficult to say no. However, if we do not put our own needs first from time to time, we can end up frustrated, angry and even burnt out. Assertiveness is therefore a vital asset, as it allows us to set clear boundaries...
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Ready to take your business to the next level? Find out everything you need to know about delivering and receiving constructive feedback with this practical guide.
Most of us find it difficult to deliver feedback: no matter how constructive we intend our comments to be, there is always a risk that the other person will feel attacked and react with defensiveness or even outright hostility. Similarly, when it is our turn to listen to feedback, many...
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Ready to take your business to the next level? Find out everything you need to know about organising effective workshops with this practical guide.
Whether or not you are familiar with workshops, you are probably aware of the fact that they are considered a useful tool in employee and business development. Training your team in new processes, refreshing a certain skillset and establishing business strategies are just a few of the many reasons you...
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Ready to take your career to the next level? Find out everything you need to know about persuasive communication with this practical guide.
Communicating persuasively without being manipulative is an art form, and while everybody is capable of mastering this technique, it does take practice and persistence to get it right. This guide will give you all the tools you need to develop your capacity to convince in both a professional and personal environment,...
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Ready to take your career to the next level? Find out everything you need to know about effective written communication with this practical guide.
No matter what your profession or stage in your career, being able to communicate well in writing is essential to getting your career started and achieving progression and fulfilment throughout it. Knowing about the different types of communication and how to harness the tools needed to use them effectively...
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Ready to take your career to the next level? Find out everything you need to know about mind maps with this practical guide.
Mind maps are an extremely powerful tool, particularly when it comes to innovation, presentation and memorization. By mapping your ideas in the same way that your brain thinks, you will be able to remember things more easily as well as triggering new, creative thoughts. Whether you are looking to boost innovation within your...
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Ready to take your career to the next level? Find out everything you need to know about effective communication at work with this practical guide.
Do you struggle to develop relationships or make yourself heard at work? There is a good chance that this is down to a lack of communication, an extremely important yet often overlooked professional skill. Gone are the days of struggling to assert yourself or build relationships with colleagues; this guide...
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Ready to take your career to the next level? Find out everything you need to know about effective body language with this practical guide. In our interactions with colleagues and customers, our actions often speak louder than our words: regardless of what we are saying, our movements and gestures may betray our true feelings and get in the way of the message we want to convey. Consequently, if you want to develop strong professional relationships...
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