Peter Andrei shows you how to emulate the speaking skills of successful leaders by mastering 10 steps for communicating more effectively. He teaches you to think through your communication processes. Use powerful words. Be direct. Master the three languages of communication: verbal, body language and tone. And, boost your appeal with memorable words and phrases. Andrei provides a wealth of useful information and illustrates his techniques with helpful...

Esta antología reúne las participaciones de algunos ponentes del Coloquio Internacional de Estudios Críticos sobre Géneros Populares, que tuvo lugar en agosto del 2016 en la Facultad de Filosofía y Letras de la UNAM. Este coloquio fue producto del proyecto PAPIME (Programa de Apoyo a Proyectos para la Innovación y Mejoramiento de la Enseñanza) del mismo nombre que, por más de tres años, se construyó con la colaboración de profesores, investigadores...

Comment être clair, efficace et constructif dans sa communication ? Alors que nous n'avons jamais disposé d'autant de méthodes de communication différentes, force est de constater que l'on se comprend de moins en moins. Comment transmettre du mieux possible son message, quels que soient les réseaux par lesquels il passe ? Comment se montrer constructif face à un problème ? Autant de questions auxquelles nos experts ont choisi de répondre...

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time?...

Este libro reúne diversas interpretaciones en torno a la práctica actual del periodismo en Colombia, el cual atraviesa no solo nuevos retos profesionales por cuenta del contexto socio-político que se avecina con una nación que debe aprender a narrarse más allá del propio conflicto, sino por los avances y logros en las tecnologías de la comunicación y la información que imponen dinámicas novedosas que impactan directamente las maneras de...

Rhetoric Across Borders features a select representation of 27 essays and excerpts from the "In Conversation" panels at the Rhetoric Society of America's 2014 conference on "Border Rhetorics."

Whether you're new to running meetings or a seasoned executive with no time to waste, leading effective (and even pleasant!) meetings is a must. Running Meetings guides you through the basics of: • Crafting a useful agenda • Inviting the right team members • Making sure everyone's voice is heard while avoiding conflict • Capturing decisions, ideas, and follow-up tasks • Don't have much time? Get up to speed fast on the most essential...

Instant messaging applications have shifted the way we communicate with customers. Customer demands range from simple to complex with chat agents being expected to effectively handle them all. This new paradigm requires a unique set of skills in addition to the traditional customer service responsibilities. Increase your productivity by quickly ascertaining a customer's needs and responding appropriately in chat communications. Learn tools and...

In our "post-truth" era of bots, trolls, and intemperate presidential tweets, popular social platforms like Twitter and Facebook provide a growing medium for manipulation of information directed to individuals, institutions, and global leaders. Targeted influence campaigns have been waged in at least forty-eight countries so far. We've entered an age where stability during an international crisis can be deliberately manipulated at greater speed, on...

Employee satisfaction surveys constantly reveal the need for companies to improve communication. One's ability to speak and write are necessary for effective communication, but too often the need to listen is forgotten. Real communication is a two-way process that requires a sender and a receiver. Focusing on both capabilities will help you strengthen communication across the company. Teach leaders and employees to recognize listening as an engaging...