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No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.
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Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources.
In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal life, miscommunication can cause problems and even damage or end relationships. The problem is that most people never give any thought when it comes to really...
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Sales is a critical part of any business. Being able to close more sales or increase the size of every sale is critical to both the success of the business and of the salesperson as well.
Observation Selling shows you the way to close more sales and to sell more products to every customer. We show you how to pick the products you show the customer to have the greatest chances for success and sales growth.
Whether you are a business owner or...
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The telephone can be your greatest friend or your worst enemy. It all depends on how you use it!
You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference!
Communicating over the phone is so much different than face to face communications. There are different...
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If you have ever thought about starting your own business and experiencing the rewards and security that comes along with owning a business, then this is the book for you! "How to Start Your Own Business" will take you through everything you need to know to create, start and operate a fully functioning small business.
When we say we give you everything you need to know we aren't kidding. We spend time making sure you know what is involved, which skills...
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Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer.
Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersonal skills to create long lasting customers.
Even more important, learn how to leverage service to bring in new customers to your retail business and also...
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Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often, how they interact will be the difference between satisfying a customer or having them walk out the door.
Training Front Line Personnel in Customer Service Techniques is critical to the continued success of any business. Making sure every person has the skills they need to provide the very best customer experience...
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What do you do when problems occur? How do you respond to difficult or negative situations?
The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life!
Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that...
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