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"Conflict is everywhere-in our homes, at work, in our social media feeds. But conflict isn't inherently bad... in fact, it's a normal and healthy part of human relationships. Mediation expert Gabrielle Hartley argues that we've forgotten that disagreement is normal and even necessary in our relationships; instead, we've normalized a zero-sum approach to interpersonal conflict and prioritized "winning" at all costs. The Secret to Getting Along (and...
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After a tragic fire in 1922 that killed 19-year-old chambermaid, Grace Hadley, The Hotel Nantucket descended from a gilded age gem to a mediocre budget-friendly lodge to inevitably an abandoned eyesore -- until it's purchased and renovated top to bottom by London billionaire, Xavier Darling. Xavier hires Nantucket sweetheart Lizbet Keaton as his general manager, and Lizbet, in turn, pulls together a charismatic, if inexperienced, staff who share the...
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A customer experience roadmap to transform your business and culture.
Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the...
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" A simple, straightforward guide to managing the daily stress in your life. Too busy to get everything done? Lie awake at night worrying and fretting? It is all too easy to feel out of control in the modern world. With so many demands on your time, you can feel overstretched and overburdened. However, there are easy ways to gain control and banish your worries for good. This accessible book from Neil Shah of the Stress Management Society offers a...
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Dr. Brian King got a degree in psychology before becoming a world-touring comic and the host of humor therapy seminars attended by more than ten thousand people each year. In this guide he presents hands-on techniques for managing stress by rewiring our brains to approach potentially difficult situations through a lens of positivity. To do so, Dr. Brian explores what stress is, where it comes from, and what it does to our bodies and brains. He delves...
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One of the world's premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, in Time Power, Brian reveals his comprehensive system designed to help you increase your productivity and income exponentially -- in just weeks! Filled with hundreds of powerful, proven tools and techniques, this audio...
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"This pocket-sized guide reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day. Featuring the strategies that business expert Brian Tracy has identified as the most effective and that he himself employs, this handy volume reveals how you can: Handle endless interruptions, meetings, emails, and phone calls; Identify your key result areas; Allocate enough time for top priority responsibilities;...
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Investing Amid Low Expected Returns provides an evidence-based blueprint for successful investing when decades of market tailwinds are turning into headwinds.
For a generation, falling yields and soaring asset prices have boosted realized returns. However, this past windfall leaves retirement savers and investors now facing the prospect of record-low future expected returns. Emphasizing this pressing challenge, the book highlights the role that...
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Too many of us have become addicted to the popular, enticing, dangerously misleading drug of multitasking. Devora Zack was once hooked herself. But she beat it and became more efficient, and you can too. Zack marshals convincing neuroscientific evidence to prove that you really can't do more by trying to tackle several things at once -- it's an illusion. There is a better way to deal with all the information and interruptions that bombard us today....
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"Ready to be your own boss? Whether you dream of launching your own graphic design startup or growing your Etsy store into a full-scale operation in your spare time, Business for Bohemians will equip you with the tools to turn your talents into a profitable and enjoyable business. But if cash flow forecasts, tax returns, and P&Ls sound horrifying, fear not: help is at hand. Tom Hodgkinson has spent his career advocating for laid-back living, and in...
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"Every day at 3:55 a.m., members of Team Movement clock in for their shift at big-box store Town Square in a small upstate New York town. Under the eyes of a self-absorbed and barely competent boss, they empty the day's truck of merchandise, stock the shelves, and scatter before the store opens and customers arrive. Their lives follow a familiar if grueling routine, but their real problem is that Town Square doesn't schedule them for enough hours--most...
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Listen. Validate. Explore Options. These are the three essential components of Yield Theory. In this clear and practical guide, you'll learn Dr. Christian Conte's revolutionary method for de-escalating conflict, promoting clear communication--and changing the way you relate to others in every part of your life.
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Don't Sweat the Small Stuff...and It's All Small Stuff is an audiobook that tells you how to keep from letting the little things in life drive you crazy. In thoughtful and insightful language, author Richard Carlson reveals ways to calm down in the midst of your incredibly hurried, stress-filled life. You can learn to put things into perspective by making the small daily changes Dr. Carlson suggests, including advice such as "Choose your battles wisely";...
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"How to Live on Twenty-Four Hours a Day" is part of a larger work entitled "How to Live." In this self-help volume, Bennett offers practical advice on how one might "live" as opposed to just "existing" within the limits of twenty-four hours a day. This quaint, but appealing book gives us a view into how to live one's life long before the advent of technology.
19) Make peace with anyone: breakthrough strategies to quickly end any conflict, feud, or estrangement
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Provides a comprehensive guide to interpersonal relationships, filled with practical strategies and techniques, to effectively put an end to anything from a simple disagreement to a decades-long estrangement.
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With greater workplace demands comes greater stress-and it's taking a toll on our productivity and well-being. The standard recommendations are to exercise, meditate, eat better. But who has time for yoga poses amid nonstop meetings and pressing deadlines? Stress reduction becomes one more thing to do! Executive coach and psychotherapist Aimee Bernstein offers a more effective and realistic approach: embrace the pressure. See it as an energy source....
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