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""A practical, easy-to-follow guide to getting control of your anger so that you can live a more productive life today.
"Presenting a new edition of a self-help classic. Written by two clinical psychologists with decades of experience in treating anger, this long-awaited, fully revised and updated second edition of Anger Management for Everyone offers brand new skills to help readers stay calm in the midst of triggering situations, manage their anger,...
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"Conflict is everywhere-in our homes, at work, in our social media feeds. But conflict isn't inherently bad... in fact, it's a normal and healthy part of human relationships. Mediation expert Gabrielle Hartley argues that we've forgotten that disagreement is normal and even necessary in our relationships; instead, we've normalized a zero-sum approach to interpersonal conflict and prioritized "winning" at all costs. The Secret to Getting Along (and...
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A customer experience roadmap to transform your business and culture.
Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the...
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"We can't avoid the things that stress us out, but we can change how we respond to them. In this breakthrough book, a clinical psychologist and neuroscience expert offers an original and comprehensive approach to help readers harness the power of positive emotions and overcome stress for good. The unique mindfulness exercises in this book provide a recipe for resilience, empowering readers to master their emotional response to stress, overcome negative...
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" A simple, straightforward guide to managing the daily stress in your life. Too busy to get everything done? Lie awake at night worrying and fretting? It is all too easy to feel out of control in the modern world. With so many demands on your time, you can feel overstretched and overburdened. However, there are easy ways to gain control and banish your worries for good. This accessible book from Neil Shah of the Stress Management Society offers a...
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Dr. Brian King got a degree in psychology before becoming a world-touring comic and the host of humor therapy seminars attended by more than ten thousand people each year. In this guide he presents hands-on techniques for managing stress by rewiring our brains to approach potentially difficult situations through a lens of positivity. To do so, Dr. Brian explores what stress is, where it comes from, and what it does to our bodies and brains. He delves...
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One of the world's premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, in Time Power, Brian reveals his comprehensive system designed to help you increase your productivity and income exponentially -- in just weeks! Filled with hundreds of powerful, proven tools and techniques, this audio...
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Have you ever dreamed of starting your own bed and breakfast? Have you been hesitant to put your plans into action? This comprehensive handbook clearly outlines how to set up and run a successful bed and breakfast in your own home. Author Jan Stankus has gathered all the best advice on everything you need to know, from getting your business off the ground to complying with current laws. Whether you have one spare bedroom or a small inn, you may soon...
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viii, 248 pages : illustrations ; 24 cm
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The revolutionary project management system that transformed how the tech industry works, now translated and explained for the broader business world. For those who believe that there must be a more efficient way for people to get things done, Scrum pioneer Jeff Sutherland offers a thought provoking book about the management process that is changing the way we work.
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xiii, 239 pages : illustrations ; 24 cm
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"Magnify your real-world impact as you lead others in a social change organization. In Management In a Changing World: How to Manage for Equity, Sustainability, and Results renowned social changemakers Jakada Imani, Monna Wong, and Bex Ahuja deliver an effective and practical how-to guide for the equitable management of nonprofit and social change organizations. In the book, you'll learn how to multiply your impact by using the authors' insightful...
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xxii, 343 pages : illustrations, maps ; 24 cm
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"Retired four-star general Stan McChrystal has lived a life associated with the deadly risks of combat. From his first day at West Point, to his years in Afghanistan, to his efforts helping business leaders navigate a global pandemic, McChrystal has seen how individuals and organizations fail to mitigate risk. Why? Because they focus on the probability of something happening instead of the interface by which it can be managed. In this new book, General...
18) Time management
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"This pocket-sized guide reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day. Featuring the strategies that business expert Brian Tracy has identified as the most effective and that he himself employs, this handy volume reveals how you can: Handle endless interruptions, meetings, emails, and phone calls; Identify your key result areas; Allocate enough time for top priority responsibilities;...
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"A humorous guide to health, self care, and living your best life"--
Convinced the office florescent lights are making you sick? Been avoiding a doctor's checkup because you don't want to hear you're secretly dying from a mystery illness? With the ever-growing list of health and wellness trends, you need a little reassurance that things aren't quite as dire as you might fear. Vienna shares advice on topics from physical fitness and nutrition to motivation...
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"Consistently being immersed in violence, tragedies, danger, and evil often scars the spirits of our emergency first responders, resulting in PTSD, depression, suicides (the number one cause of death for police officers), substance abuse, broken families, and emotional pain. Firefighters, police officers, soldiers, medics, and emergency room workers are vulnerable to feelings of helplessness and suffering, and many do not know where or how to find...
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