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1) Trying hard is not good enough: how to produce measurable improvements for customers and communities
Author
Physical Desc
xv, 184 pages : illustrations, charts ; 24 cm
Language
English
Description
"This is a "how to" book on accountability for public and private sector agencies, communities, school districts, cities, counties, states and nations. It is an antidote to the overly-complex and jargon-laden methods foisted on us in the past." --Back cover.
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